Delete your Chalk account

Delete directly in the app

This is the fastest route and completes deletion after your confirmation:

1. Sign in to the Chalk account you want to delete.
2. Open Settings.
3. Under Privacy, choose Delete account.
4. Type DELETE exactly as shown.
5. Choose Delete permanently.

Request deletion without the app

You do not need to reinstall Chalk. Send the request from the email address used for your Chalk account. This lets us locate the account and begin a safe ownership check.

If you used Sign in with Apple and chose Hide My Email, your account may use an Apple private relay address. Include that address or your generated player alias if you know it. If you cannot send from the account address, explain this in your request so we can arrange an ownership check. Do not send authentication tokens.

An online guest account has no email address. If you can no longer open it in the app, tell us your generated player alias if you know it, and the Game Center or Google Play Games name you used with Chalk with the approximate dates, so we can find and delete the guest account and any gaming-profile record stored with it.

We will reply with the minimum steps needed to verify ownership. We will never ask for your password or a one-time verification code. After ownership is verified, we will complete the request as soon as reasonably possible and within 30 days, unless law permits or requires a longer period. We will confirm when it is complete or explain any data that must temporarily be retained.

Data deleted with the account

Deletion is designed to remove account-owned cloud data, including:

• the authentication account, linked sign-in identity records, provider profile metadata, email association, and internal user ID;
• profile, generated account handle and player alias, optional country, and profile settings;
• friends and pending friend requests;
• cloud game and level progress, completed levels, best times, collections, and favourites;
• account activity, statistics, and history tied to the account;
• gaming-profile records: the Game Center or Google Play Games player identifier, display name, platform, app build, and first and last seen times recorded with the account;
• Ranks data: your leaderboard player name and name source, photo reference or avatar choice, gaming-provider name, points, results, streaks, and rewarded-boost records;
• active matchmaking requests and account membership in private rooms; and
• account entitlements maintained by Chalk, subject to the storefront note below.

Current in-app deletion removes the signed-in authentication record; account-owned product rows are configured to delete with it. Online room data is also short-lived under the service's ordinary retention schedule.

Data that may be retained

We may retain only limited information when necessary, such as:

• transaction or purchase evidence required for accounting, fraud prevention, refunds, or legal compliance;
• security, abuse, and support records needed to protect players or resolve a dispute;
• temporary encrypted backups until they rotate out under the provider's backup schedule; and
• aggregated or de-identified information that no longer identifies the account.

We isolate retained information from normal product use, keep it only for the applicable purpose and retention period, then delete or de-identify it. Apple and Google maintain their own storefront account and purchase history under their policies; deleting Chalk does not delete your Apple ID or Google Account.

Apple, Google, and gaming profiles

Deleting your Chalk account does not delete your Apple Account or Google Account. Signing out is also different from removing a provider's permission to sign you in.

If a usable Apple token is unavailable when you delete your account, the app will direct you to remove the remaining Sign in with Apple permission yourself. You can do this at account.apple.com under Sign-In and Security → Sign in with Apple: select Chalk (which may still appear as Chalk Arcade) and stop using Sign in with Apple for it. This extra step does not delay deletion of your Chalk data. See Apple's instructions. You can manage Google sign-in access in your Google Account connections.

If automatic Apple revocation fails, the app offers a separate Delete without Apple option. You must confirm deletion again. This removes your Chalk account through our account service and shows the manual Apple permission-removal steps.

Game Center and Google Play Games use a separate gaming profile. Deleting a Chalk account removes the gaming-profile record Chalk stored with that account, but does not erase achievements held by those services or delete the gaming profile itself. Manage that data and its visibility with Apple or Google. The app's local achievement counters are attached to the gaming profile, not the deleted Chalk account; clear app storage to remove local counters.

Subscriptions and purchases

If your version offers a paid subscription, deleting the app or your Chalk account does not cancel the subscription. Cancel it separately in the Apple App Store or Google Play account used to make the purchase. Storefront refund and transaction records are controlled by Apple or Google.

Local guest data

A local guest does not have a Chalk cloud account for us to delete. Guest progress and settings remain on the device. To remove them, clear Chalk's storage in device settings or uninstall the app. This permanently removes local-only progress and cannot be undone.

If you continued as a guest while online, the app may have created an online guest account. While that guest session is still on your device, you can delete it with the in-app steps above; this also removes any gaming-profile record stored with it. Clearing app storage or uninstalling only removes the guest session from the device, so delete in the app first.

Need help?

If you are unsure which account is signed in or have a deletion problem, contact [email protected]. Do not include your password, OTP, private room code, or authentication token. For more detail about data handling, read the Privacy Policy.